What the AI chatbot does
Most trip inquiries arrive after hours, mid-itinerary, or while a traveler is comparing three operators in open browser tabs. If nobody answers in the moment, they bounce — and the booking goes to whoever replied first. The AI chatbot closes that gap with a real conversation, not a canned script.
Sitting on your website and reaching across SMS and email, it answers trip FAQs — pricing, availability, what’s included, departure dates — pre-qualifies the inquiry, books the trip or consult live inside the chat, and captures the traveler into your GHL CRM. It replies instantly, 24/7, so visitors get answers before they have a reason to leave.
How it works
- Greet on arrival. The chat widget opens for visitors browsing trips, destinations, or departure dates and invites their question.
- Answer trip FAQs. It responds in plain language on pricing, availability, what’s included, and upcoming departures — no menus to dig through.
- Pre-qualify the inquiry. It learns group size, travel dates, and the destination they have in mind to gauge fit before handing anything off.
- Book live in chat. When the traveler is ready, it books the trip or a planning consult right there in the conversation.
- Capture into the CRM. Every detail — name, contact, trip interest, transcript — lands in GHL as a tagged, ready-to-follow-up lead.
- Continue across channels. The same conversation carries over to SMS and email so a traveler can pick it back up wherever they are.
What the traveler sees
A visitor weighing a weekend wine-country departure types, “Is the Saturday trip still open, and does it include lunch?” The chatbot replies in seconds: “Yes — Saturday has 4 seats left, and lunch at the vineyard is included. Want me to hold 2 spots and confirm now?” The traveler books on the spot, never leaving the page.
What the operator sees
- A live feed of qualified inquiries with the full chat transcript attached to each contact.
- Bookings and consults landing on the calendar automatically, tagged by trip and departure date.
- Every conversation logged in the CRM — pairs naturally with the AI Caller for phone inquiries and your prebuilt website for the chat to live on.
Compliance note
The chatbot captures explicit consent before collecting contact details, and any SMS handoff follows TCPA expectations with clear opt-in and honored STOP requests. Conversation data is stored in your GHL CRM under your own account controls, so you decide retention and access. This is a marketing and booking-assistance tool — it makes no medical or HIPAA-covered claims.
Does the chatbot actually book trips or just collect questions?
Both. It answers trip FAQs and books the trip or a planning consult live inside the chat, then logs the lead in your GHL CRM.
What can it answer about my trips?
Pricing, availability, what's included, and departure dates — the questions travelers ask most before they commit.
Does it work outside the website?
Yes. The conversation continues across SMS and email so travelers can pick up where they left off on any channel.
How fast is it set up?
It ships inside the done-for-you snapshot — installed in about 24 hours, with a 24-hour installation guarantee.